MSB Technology Center

MSB-HELP@msb.edu
(202) 687-4721
(202) 687-7022 (Fax)

Software Support

At MSBTC, we exclusively support Windows XP and Windows Vista operating systems and the software we provide for it. While we may provide software support for Macs in certain cases, our expertise when troubleshooting is much more extensive for Windows-based systems. Please visit MSB Mac User Group for more information if you use a Mac.

Troubleshooting

Our tech team services a variety of software related problems. While we are not able to assist with all software, you are more than welcome to ask us about any problems you may have with software we provide. If you are experiencing problems with your operating system or other types of software, please contact us and we can inform you if and how we are able to assist.

Configuring Your Computer

The MSBTC offers a variety of suggested software to help you use and protect your computer on our network:

  • Groupwise Email Client - Groupwise is a corporate email client that only the business school uses for electronic communication. While not required, we reccomend this software for your computer for your convenience. If you prefer not to have the client, you can view your email through WebAccess, a web-based Groupwise client, or setup other clients (Gmail, Thunderbird, Outlook, etc.) to work with our system. Please see our Email section for further information.
  • Symantec Anti-Virus - Please follow this link to our Security section for more information regarding anti-virus software.
  • Spy-Bot or SpyBlaster - These tools are useful for blocking malicious spyware that may attack your computer as you browse the internet. Click on the link to navigate to the download. You will only need only one of the two pieces of software; the choice is yours as they are quite similar.
  • Novell Client (XP Only) - This client enables you to connect to your network drives directly from your computer from any remote location. While you can use NetStorage to access your network folders using a web browser, logging into the Novell Client maps the folders directly to your directory so you can access and manipulate files more quickly and with added convenience.
  • iPrint (XP Only) - Our iPrint client currently only works with Windows XP. For more information on our iPrint client please visit our Printing section

At the beggining of each school year, we offer configuration sessions to add any software mentioned above that you may want on your computer. After these sessions, you can schedule an appointment to have configurations done.

Bloomberg

In both the MSBTC Main Lab and Car Barn Lab, we provide a Bloomberg Financial Console for students and facutly to research current and historical financial data you may need for personal use or for any projects that may require this kind of information. If you need assistance with this machine, please consult the helpdesk or your professor for specific instruction.