MSB Technology Center

 

MSB-HELP@msb.edu
(202) 687-4721
(202) 687-7022 (Fax)

Software Support

At MSBTC, we exclusively support Windows Vista Business (or better) and Windows 7 Professional (or better) operating systems and the software we provide for it. MSBTC strongly recommends Windows 7 Professional. Windows XP (all versions) are no longer fully supported because it will not run MS Office 2010. While we may provide software support for Macs in certain cases, our expertise when troubleshooting is much more extensive for Windows-based systems.

Applications Software

MSB uses MS Office 2007 Professional but expect to move to MS Office 2010 32-bit version in August of 2010. All new purchases and upgrades should be Office 2010 32-bit. We do not yet recommend the 64-bit version of MS Office 2010 because it has multiple compatibility issues. MS Office Professional includes Excel, Word, Power Point, Access, and Outlook Mail. MSB uses all the MS Office programs except Outlook.

The right place for them to purchase it is here: http://elms20.e-academy.com/georgetown/.

Students can also find purchases for Microsoft Office through the following vendors:

  • Microsoft Web Site - Occasionally has good deals
  • Computerware --$179.
  • Main Campus through UIS Software Database (CDW-G) - $372.06
  • Bookstore -- $200+

Note: Prices are subject to change. Please check at the respective sources.

Troubleshooting

Our tech team services a variety of software related problems. While we are not able to assist with all software, you are more than welcome to ask us about any problems you may have with software we provide. If you are experiencing problems with your operating system or other types of software, please contact us and we can inform you if and how we are able to assist.

Configuring Your Computer

The MSBTC offers a variety of suggested software to help you use and protect your computer on our network:

  • Groupwise Email Client -

    Groupwise is a corporate email client that only the business school uses for electronic communication. While not required, we reccomend this software for your computer for your convenience. If you prefer not to have the client, you can view your email through WebAccess, a web-based Groupwise client, or setup other clients (Gmail, Thunderbird, Outlook, etc.) to work with our system. Please see our Email section for further information.

    Downloading the Groupwise Client:

    The program install software (gw801mult.exe) can be downloaded from the MSB S: Drive (S:/MSBTC Software/GroupWise/current_client). The S: Drive is accessible through NetStorage. https://storage1.msb.edu/NetStorage.

  • Symantec Anti-Virus - Please follow this link to our Security section for more information regarding anti-virus software.
  • Novell Client - This client enables you to connect to your network drives directly from your computer from any remote location. While you can use NetStorage to access your network folders using a web browser, logging into the Novell Client maps the folders directly to your directory so you can access and manipulate files more quickly and with added convenience.
  • iPrint - For more information on our iPrint client please visit our Printing section

At the beggining of each school year, we offer configuration sessions to add any software mentioned above that you may want on your computer. After these sessions, you can schedule an appointment to have configurations done.

Bloomberg

In several locations in the business school we provide Bloomberg Financial Consoles for students and facutly to research current and historical financial data that you may need for personal use or for any projects that may require this kind of information. If you need assistance with this machine, please consult the helpdesk or your professor for specific instructions.

@Risk v5.5

The program to install the Palisades Decision Tools software (DTools55Ind.exe) and license file (Course.lic) can be downloaded from the MSB S: Drive S:\MSBTC\MSBTC SOFTWARE\@Risk 5.5\Workstation . The S: Drive is also accessible through NetStorage. https://storage.msb.edu/netstorage.

Download the files in the Workstation folder to a Folder on your local drive (C:). Be sure to note where you download the files.

Run the DTools55Ind.exe file. The Palisades Decision Tools Suite will start. Take default choices.

Microsoft Office

MSB uses MS Office 2007 and are moving rapidly to MS Office 2010 32-bit. We recommend the 32-bit version of MS Office as the 64-bit version has multiple compatibility issues. MSB uses all the MS Office Programs except Microsoft Outlook.

Students can purchases Microsoft Office through the following vendors:

The best deal you're going to get is through Microsoft on the following page:

http://ultimatesteal.com

Storm

The Storm download files are compressed in a ZIP format. Save the folder to your desktop. Then click on the "Storm.exe" compressed file and follow instructions on how to decompress the files. Decompress them to a folder of your choice. You can then run Storm from there. There is no install program.

MiniTab

MiniTab is available to MSB students. Here are instructions on how to download and install MiniTab. If you experience problems please contact MSBTC at 202-687-4721 or email MSB Help.

Downloading MiniTab

The program install software (MiniTab16_Install.exe) and license file (MiniTab.lic) can be downloaded from the MSB S: Drive (S:/MSBTC Software/MiniTab16.1). The S: Dive is accessible through NetStorage (login with your MSB credentials) or through UIS.

Download the compressed install and license and files from the S: Drive. Be sure to note where you download the file.

Run the MiniTab16_Install.exe file. The MiniTab program files will be uncompressed into a directory named C:/MSBCONFIG.

Installing MiniTab 16

Go to the C:/MSBCONFIG directory and run the setup.exe file. If you are using Vista, right click the setup.exe file and "Run as Administrator".

Launch MiniTab 16. When prompted to enter the License Manager or choose a file, select the second radio button “Specify the License File”.

Browse to the MiniTab.lic file you have downloaded. Select Open.

Click “OK” to launch MiniTab.

Subsequent launches of MiniTab will not require browsing to the license file again until after the expiration date in the license file.

Exam 4

Here is you need to know before you use Exam 4:

Downloading Exam 4

  1. Surf to www.exam4.com
  2. Select "B-Schools"
  3. Under "D" for D.C., select MSB, McDonough School of Business
  4. Complete the form
  5. Check the agreement box and Click on Download and save the file (exam4-msb.zip) to your desktop or other appropriate location.

Practice Test

You should take a practice test several days prior to your real test. The sooner you discover problems the better. You can do a practice test just like a real one. There are no special changes you have to make.

Installing

  1. Double click the saved Exam4-msb.zip file. The file will run.
  2. Click on "Prepare to start new exam." (Default), click "Next"
  3. Fill out the following:

    Exam ID = (Professor will explain format, normally "Last name First name")
    Course = (Professor will give you the number the day of the test; select from the drop down the appropriate course number for your class.
    Click "Next"
  4. You may customize the test as you wish. We recommend not changing the defaults. Click "Next"
  5. If you have previously received a violation number you may enter it here. Otherwise, check "Got it?" and click "Next"
  6. Type "CLOSED" into the exam mode box, check the box to confirm CLOSED mode, click "Next"
  7. Check to make sure your entries are correct, click "Begin Exam"

Submitting

  1. Submit your test by clicking the "submit electronically" choice (Does not work from off-campus). The program will return a "submitted successfully" reply. If the reply does not say submitted successfully contact the MSB technician assisting your class.
  2. If submitting the test returns an error please contact the MSBTC technician in your class.
  3. Exit Exam 4

Notes

  • MSBTC supports the Windows version of Exam 4. The MAC OS version is provided, and we have not had a problem with it, but is used at your own risk.
  • Automated Windows Updates will interrupt your test. Ensure all updates are done prior to taking a test.
  • A network connection is not required to take a test but you should let the tech on duty know if your computer is not connected to the network. Prior to submitting your exam you will need to connect to the network.