Georgetown University McDonough School of Business Directory

Helps Topics - FAQ

	Accounts	Hardware
	Security	Software
	Email	Wireless
	Printing	Services
	Netwk Files	Comp Req
	Mac OS X	Remote Acc

Quick Links

MSB Technology Center
	MSB-HELP@msb.edu (202) 687-4721 (202) 687-7022 (Fax)
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Wireless Access

HOYAS

HOYAS is the wireless network run by Univeristy Information Services (UIS) and is a campus-wide network available to students. It is also avilable inside the business school building.

IMPORTANT: You must configure your computers to access the HOYAS network. Due to security reasons, your computer will not be able to automatically locate these networks. We are more than happy to setup your computers for you or you may also follow the corresponding tutorials to gain access.

Extent of Support

While we do offer support for gaining access to the HOYAS network, we are not able to address any futher issues (such as outages). Aside from simply configuring your computer to access HOYAS, our support is limited. Should you have any further problems with the HOYAS network, please contact UIS.

BlackBerry Support

The MSBTC operates a BlackBerry Enterprise Server that enables those with Blackberry's and email-enabled devices to connect to Groupwise. You can follow the general tutorials below; however, please contact our helpdesk to obtain any necessary information to establish this connection. Some phone services require a special liscense (at a cost) before you can set up this service . Additionally, each phone model is somewhat different and may need to be configured in person by one of our support staff.

Tutorials

Wireless Tutorial

Please visit the University Information Services website for detailed instruction on how to connect to the HOYAS network:

http://uis.georgetown.edu/connecting/airhoyawireless/index.html

Configuring any Wireless Device for Groupwise

You may configure wireless devices such as PDAs and email-enabled cellular phones to connect to the MSB GroupWise servers. Because this encompasses a wide variety of devices, there will not be individual steps listed here. However, we will post some general guidelines.

At this time, the BlackBerry Storm and smartphones running the Andriod operating system such as the T-Mobile G1 and the Motorola Droid on Verizon wireless are not connecting properly. This information is subject to change, but you may want to keep this in mind when selecting a mobile device to connect to MSB and Georgetown servers.

If your device allows for you to configure an email account as IMAP, use the following information (NOTE: your device may not ask for all of this information):

Email address: NetID@georgetown.edu
User name: NetID
Password: GroupWise password
Incoming Email server: imap.msb.edu, port 993, REQUIRES SSL
Outgoing Email server: smtp.georgetown.edu, port 465, REQUIRES SSL

If your device does not allow for an IMAP connection but allows a POP3 connection, use the following information (NOTE: your device may not ask for all of this information):

Email address: NetID@georgetown.edu
User name: NetID
Password: GroupWise password
Incoming Email server: pop1.msb.edu, port 995, REQUIRES SSL
Outgoing Email server: smtp.georgetown.edu, port 465, REQUIRES SSL

If you are asked to authenticate to the Outgoing Email server, you will need your NetID as your username and your NetID password as the password. This only applies if you must enter information for the Outgoing Email Server.

Again, these are just guidelines that you may use to attempt to configure the email on your device yourself. If you experience difficulty, please contact us at the MSB Tech Center for further assistance.

Helps Topics - FAQ