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Computing

The MSB Technology Center (MSBTC) offers support services for any number of different hardware and software issues. MSBTC should be the first choice when MSB students have problems with network access or personal computing.  MSB can arrange hardware support from quick troubleshooting to warranty support through our contract with Computerware.  We provide MS Windows and MS Office free.  We can provide and install all MSB standard applications such as iPrint, Minitab, and the Decision Tools.  We can install Windows 8 on student's Mac computers. The Tech Center is also responsible for the maintenance of the printers in Hariri.  If you are having any problems, stop by!

Computer Requirements

Every student in the business school is required to have a computer that can run the Windows operating system. For information on MSB recommended computers, visit our Computer Requirements page. If you have a specific concern, use the links below to navigate directly to the part of the page you're interested in:

If you still have questions, feel free to contact the Tech Center at (202) 687-4721.


Operating System

Windows

MSBTC supports Windows7, 8, and 10 Professional.  MSBTC supports Mac OS with some exceptions, particularly with regard to statistics software, which may not have a Mac version. While not required in every instance Mac users should anticipate the possibility of installing Windows on their Mac.  MSBTC  does not support the Home versions of Windows 7.  MSB computer requirements are detailed at http://technology.msb.edu/pages/Requirements.htm

For a list of tutorials on how to configure your computer and download software needed for class, visit the Tutorials page.

For help troubleshooting computer problems, take a look at our Troubleshooting tips. If you are still having trouble, feel free to give us a call at (202) 687-4721 or stop by the Tech Center in Hariri so our computer professionals can take a look.

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Mac

With some exceptions the Tech Center supports most Mac computers.  Most new MacBook models with the exception of the 128GB SSD MacBook Airs are supported. These 128GB SSD MacBook Air will not be able to run the software you will need as a student here. The older MacBook Pro models that we support are: 15-inch and 17-inch early-2008 models and later, and 13-inch mid-2009 models and later. To find out what model you have, visit https://selfsolve.apple.com/agreementWarrantyDynamic.do and type in the serial number for your Mac. Serial numbers can be found by clicking on the Apple icon in the top left of your computer screen and going to About This Mac > More Info...

If you chose to purchase a Mac computer, you may be required to install Windows 10 on the computer as well. Some of the classes you may take require software that is only available for the Windows OS. The Tech Center offers two ways to install Windows on your Mac computer:

  • Bootcamp: This program comes free with most Mac computers. This program allows you to run either your Apple OS or your Windows OS at a time, without slowing your computer. The tech center offers support for the use of this application.

  • VMWare Fusion: This is a software offered for free by Georgetown to all Georgetown students. It allows you to run both your Apple OS and Windows OS at the same time, but it may slow down your computer. The tech center offers limited support for this software.

If you elect to install Windows OS on your Mac the Tech Center can assist you. MSBTC can provide MS Windows 10 at no charge.  Be prepared to spend upwards of 2+ hours in the tech center with your computer if you chose to undergo this process. You must be with your computer at all times. If you have any questions, drop by the tech center in Hariri and we can explain this further.

For a list of tutorials on how to set up wireless on a Mac and install the iPrint client, visit the Tutorials page.

For help troubleshooting computer problems, take a look at our Troubleshooting tips. If you are still having trouble, feel free to give us a call at (202) 687-4721 or stop by the Tech Center in Hariri so our computer professionals can take a look.

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Printers

Business school students are allowed to use most of the large network printer/copiers in Hariri. These printers offer a variety of printing and copying options, including color and scan to e-mail.

Printing services are included as a part of every student's semester Technology Fee. Each student receives 1500 pages of printing at the beginning of each semester. A "print" is a single sheet of paper which can be printed on both sides. Should a need for more printing arise, students can purchase additional pages at the Tech Center for $0.05/sheet.

To print from your computer to a MSB printer, you must be connected to Saxanet, have the iPrint client installed, and use the MSB-issued print card distributed during orientation. If you lose your print card, a new one can be purchased at the Tech Center for $1. If you do not have your print card, you can also use the printers by signing in manually on the touch pad with your NetID and Novell password.

If you would like to see a tutorial on how to install the iPrint client onto your computer, visit the iPrint Installation section on the Tutorials page. If you are interested in more detailed information on how to use the printers in Hariri, click here to watch an instructional video.

If you are having trouble printing, take a look at our troubleshooting tips for printers on the Troubleshooting page. If you are still having trouble, feel free to give us a call at (202) 687-4721 or stop by the Tech Center in Hariri so our computer professionals can take a look.

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Equipment Loans

MSBTC has a variety of equipment on hand for rental, free of charge, to students, faculty, and staff. The breakdown of equipment rental permissions is as follows:

 

Students, Faculty & Staff Special Arrangement Required
  • VGA, DVI, and Extension cords
  • Speakers
  • Microphones
  • Keyboards and Mice
  • Video Cameras
  • Laptop Lock
  • Other equipment upon request
  • Mac to VGA adapters
  • Powerpoint Clickers
  • Mac/PC converters
  • HDMI cords
  • Laptop Chargers

Laptop loans are reserved in the below order of priority:

  1. Large classroom setup requirements like Exam 4.
  2. Users who have verified trouble calls pending on their regular computer
  3. Official visitors

MSBTC cannot provide routine laptop loans for users who have not correctly configured their PCs to run MSB software or simply for convenience

To reserve and check out equipment, please follow the instructions on the equipment rental procedure tutorial.

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Computerware

Computerware can provide both warranty and vendor hardware repair services for most computer brands. Unless you bought your computer directly from Computerware, with a warranty, there is a fee for their repair services. If you would like to use Computerware's services, please fill out the online form before bringing in your computer.

For more information, click here.

 



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Laptop Lock Loaner Program

The Tech Center is now providing laptop locks for students to borrow. In order to prevent theft, students can borrow a lock and lock their laptops to a nearby table or a chair and feel safe while making a quick trip to the restroom or a snack shop.

Steps on how to get a lock: It's really quite simple - Just come down to the tech center and request a laptop lock. The employee on shift will make sure that your computer is compatible with our locks (most computers are!) and, if so, will set you up with a lock and a key. Once you're done with it (the max loan period is 24 hours), bring it back to us, and sign it back in!

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Security

Security is a top priority for the MSBTC. The Business School requires every computer on its network to have up-to-date anti-virus software to protect both users and our network from any potential attacks. For information on security tips and recommended anti-virus software, visit our Security page. If you have a specific concern, use the links below to navigate directly to the part of the page you're interested in: