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Walk-In Service

MSBTC provides daily "Walk-In Hours" at our office in Room 180 of the Rafik B. Hariri Building for any MSB user needing ad-hoc computer assistance. The service is first come - first serve. These office hours follow normal working hours (Weekdays 9am - 5pm), when we have both student and full time staff available for assistance. During the time a technician is working on a computer the student has to stay in MSBTC.

If the problem is not resolved by the end of walk-in hours, the customer will have to return the following scheduled walk-in period, when he/she will receive priority in technician assignment. The MSBTC will not keep computers overnight without specific approval of the CTO, John Carpenter, or the senior MSBTC full time staff member if the CTO is absent.

MSBTC provides services free whenever possible, however, some services are beyond our capabilities, and some customers may have to be referred to Computerware, a local vendor. If you did not purchase your computer with Computerware, there will be a charge associated with their service (Call ahead during holidays). Computerware Service Representatives will be at the Technology Center on Tuesday and Friday from 10am to 2pm. If you have questions, please do not hesitate to contact us.


Phone Numbers

MSB Tech Center (202) 687-4721 MSB Tech Center (Fax) (202) 687-7022
MSB Copy Center (202) 687-3956 UIS (202) 687-4949
MSB Faculty Services (202) 687-8219 Undergrad Dean's Office (202) 687-3851
MBA Program Office (202) 687-7638 Executive Education (202) 687-2704
ComputerWare (703) 821-8200 GERMS (202) 687-7546
Weather Hotline (202) 687-7669 Public Safety (202) 687-4343

Tutorials

There are a number of different software applications available for use by students, faculty, and staff of the MSB. For your convenience, we have provided tutorials for the installation and use of many of these applications that can be found on our comprehensive Tutorials page.


Troubleshooting

If you are having trouble with your computer's wireless or printing services, we recommend checking out our troubleshooting tips on the Troubleshooting page. If you are still having problems, contact the Tech Center at (202) 687-4721 or come in during our walk-in hours.


FAQs

How do I set up printing?

All students in the business school have access to the printers in Hariri. If you would like instructions on how to install the iPrint client, the software needed to print from your computer, please see our Tutorials section.

If you are having trouble installing the client, feel free to stop by the Tech Center in Hariri.

Notice: If you click the print balance on home page and you get a 'The site's security certificate is not trusted!' warning, please click proceed to continue.

How do I get my laptop fixed?

MSBTC provides services free whenever possible, however, some services are beyond the capabilities of MSBTC and, with the concurrence of the customer, may have to be referred to Computerware, a local vendor, for resolution. If you did not purchase your computer with Computerware (which includes a comprehensive warranty), there will be a charge associated with work done by Computerware. (Call ahead during holidays)

Computerware Service Representatives will be at the Technology Center on Tuesday and Friday from 10am to 2pm.

If you have questions, please do not hesitate to contact us.

How do I download the software for my class?

A list of all student and enterprise software available to students, faculty, and staff, is available on our Applications page. Some of the links provided on this page should automatically download the software onto your computer.

If you would like more comprehensive instructions on how to download and install this software, please see our Tutorials page.

What do I do if I think I have a virus?

You can find a list of different types of Malware and their usual symptoms on our Security page.

If your computer appears to be exhibiting any of these symptoms, try following the Malware scan instructions available on the Tutorials page.

If your computer is still having trouble, stop by the Tech Center and we will troubleshoot the problem further.

How do I get an equipment loan?

For a list of the equipment available for loans, please see the Computing Page.

If you would like to borrow a piece of equipment, please see our equipment rental procedure tutorial.

Notice: If you get a 'The site's security certificate is not trusted!' warning, please click proceed to continue.

How do I change or reset my password?

If you need to change your Novell password (used for printing and logging into MSB computers), click here. If you have forgotten your password, please come by the Tech Center with two forms of ID and we will reset it for you.

Notice: If you get a 'The site's security certificate is not trusted!' warning, please click proceed to continue.


The Tech Center does not offer support for UIS password changes. However, as of October 2013, Georgetown University has offered an automated password reset tool for your Georgetown NetID password called PasswordStation. This service offers 24/7, self-service password reset capability, with added security, to every member of the Georgetown community. It also allows users who know their passwords to enroll and select their own security questions. Once enrolled, users will have the flexibility to reset their password, unconstrained by business hours.
To enroll:

  • Visit password.georgetown.edu.
  • Enter your NetID and click the "I agree" button
  • Click on the gold "Enrollment" tile
  • Enter your NetID password
  • Select three questions from the options and enter the answers
  • The third question (the semi-private question) will be visible by the IT Service Center
  • Click "Continue"
If you have forgotten your UIS password, please contact them at (202) 687-4949.

How do I reserve a room?

The Business School has several rooms available for students to book in 2 hour increments. For instructions on how to book a room, please visit the Tutorials Page.

What computer should I buy?

If you would like advice on what computer to buy, please visit our Computer Requirements Page. It includes information about the specifications required by the Business School, as well as some suggested hardware and computer models. If you have any further questions, feel free to contact the Tech Center at (202) 687-4721.

What video sources are available?

The Business School offers a number of different options for video and teleconferencing. For a full list of the conferencing resources we offer here, please visit the Audiovisual Page.

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