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Tutorials

SaxaNet Setup

Windows 7/Vista

  1. Open network icon on the taskbar and connect to "GU_WiFi_Setup".


  2. After a connection is established, open a web browser and type in any address (it should automatically redirect to the setup page).


  3. Click on the link labeled "SaxaNet".
  4. The next page will require the user to type in a valid NetID and Password.
  5. Accept the terms and click the green "start" button.


  6. If a prompt appears, click "Accept" or "Run".


  7. If the installer does not run automatically, choose the operating system from the list.



  8. When you run the installer, it will first prompt for a NetID and password.
  9. If any prompts come up for driver installs or anything else, click "Accept" or "Allow".



  10. If everything worked, it should say "Successfully connected".

Windows 8

Users with Windows 8 do not have to go through the whole setup process. To connect to Saxanet, a Windows 8 user simply selects the network in the list and then, when the system prompts for a username, enter in their NetID and UIS password.

Mac OSX

  1. Click the "Wireless" icon on the top right of the taskbar and connect to "SaxaNet".
  2. Username is the user's NetID and the password is the UIS password.
    (*Note: If the "SaxaNet" name does not show up you will have to add it manually)
  3. Click the "Wireless" icon at the top right of the taskbar and select "Join Other Network..."


  4. Fill out the options exactly as the picture shows:


  5. Important things to note are:
    1. Network name is SaxaNet
    2. Security is WPA2 Enterprise
    3. Username is the NetID
    4. Password id the UIS Password
  6. After filling in everything correctly, click "join" and it should connect.

iOS

  1. Open the "Settings" application.
  2. Select "Wi-Fi".
  3. Select SaxaNet.
  4. When prompted, enter login credentials.
  5. If asked, accept the certificate.
  6. Success! Your device should automatically connect to SaxaNet from now on.
(*Note: iOS sometimes refuses to connect to SaxaNet even when the entered information is correct. You might have to repeat the process a few times for the iOS device to connect.)

Android

  1. Open the "Settings" app.
  2. Select "Wireless & Networks".
  3. Select "Wi-Fi Settings".
  4. Under "Wi-Fi Networks", select "SaxaNet".
  5. Enter your login credentials.
  6. Success! Your device should automatically connect to SaxaNet from now on.



iPrint Installation

Windows

  1. Confirm computer is on SaxaNet.
  2. Visit this website:
  3. https://print.msb.edu/ipp

  4. Click on the “Install iPrint Client” (circled in blue) towards the top.



  5. After the installer completes, close the browser completely.
  6. Open the browser again, and go to the website in step 2.
  7. Now click on “MSB Follow-You 7775” (circled in red).



  8. The website will ask for NetID and password (note: this is the MSB password, separate from the password you use to log into blackboard and email!) when prompted.
  9. Confirm that printer is installed.
    1. On Windows 7, go to Start Menu, then click on Devices and Printers and confirm that MSB Follow-You 7775 is on the list.
    2. For Windows 8, open the search menu on the right and search “Devices and Printers”, then clic k on it and confirm that MSB Follow-You 7775 is shown.



  10. If the user desires, the printer can be set to the default by right clicking the printer in the Devices and Printers window and selecting “Set as default printer”.

Mac OSX

      If the OS is 10.6 or below:

  1. Locate one of the black and orange flash drives that have printer drivers on them (ask a veteran staff where they are located).
  2. Navigate to the folder “OSX Snow Leopard and below”.
  3. Run the iPrint installation file as normal (should be named iprint506.dmg).
    1. Note: the iPrint installation file can also be found at this website:
    2. http://download.novell.com/Download?buildid=7DfQg_JXc3k~
  4. After the iPrint installation is finished, run the Xerox driver install.
    1. Xerox driver install is located on the black flash drive.
    2. Xerox can also be found at:
    3. http://technology.msb.edu/7775mac.zip
      Only use the Xerox installation file from this zip file – NOT the iPrint installer!
  5. After the driver is finished installing, confirm that computer is on SaxaNet.
  6. Open Firefox.
    1. If customer does not have Firefox, Safari might work. If Safari does not work with the rest of the instructions, then try with Firefox.
  7. Navigate to this website:
  8. https://print.msb.edu/ipp
  9. Install the printer driver (circled in red, refer to the first screen shot).



  10. Enter the customer’s NetID and MSB password (different from Blackboard password!) when prompted.

      If the OS is 10.7 or higher:
  1. Confirm computer is on SaxaNet.
  2. Navigate to this website:
  3. http://technology.msb.edu/7775mac.zip
  4. Open the downloaded file, 7775mac.zip.
  5. Install the iPrint client first.
  6. Install the Xerox drivers.
  7. After the driver is finished installing, confirm that computer is on SaxaNet.
  8. Open Firefox.
    1. If customer does not have Firefox, Safari might work. If Safari does not work with the rest of the instructions, then try with Firefox.
  9. Navigate to this website:
    https://print.msb.edu/ipp
  10. Install the printer driver (circled in red, refer to the first screen shot).



  11. Enter the customer’s NetID and MSB password (different from Blackboard password!) when prompted.

To check if the printer is installed, go to the Apple logo on the top left, select “system preferences”, then click on “Printers”. If the printer was successfully installed, it should show up on the list. If it does not show up, that means it was not successfully installed.



Software

MiniTab

MSB students use MINITABTM 16 in several classes. MSB provides this software for free. The software installation files can be downloaded from the UIS Software Database, or accessed through NetStorage, located on the MSB Network Shared Drive at S:\MSBTC\MSBTC Software\Minitab 15:

  1. Make sure you are connected to SaxaNet. Then, go to the Tech Center website and click on the NetStorage icon.


  2. Log in with your NetID and your Novell/Printing password.


  3. Find the MiniTab executable file by going to S:\MSBTC\MSBTC Software\Minitab 15.


  4. Check both of the items in the MiniTab folder. Then, click File > Download.


  5. When the zip file has finished downloading, double click the file to open it. Drag and drop the file titled minitab.lic to your Desktop. Then double click the file with the .exe extension on the end.
  6. If you get a message asking if it’s ok to run this program, click ”yes”. Then, click next through the Setup window, accept the terms of the License Agreement, and click “Install”.


Decision Tools/@Risk

MSB students use the Palisades Decision Tools software in several classes. MSB provides this software for free. The software installation files can be accessed through NetStorage, located on the MSB Network Shared Drive at S:\MSBTC\MSBTC Software\Decision Tools Suite - @Risk

  1. Make sure you are connected to SaxaNet. Then, go to the Tech Center website and click on the NetStorage icon.


  2. Log in with your NetID and your Novell/Printing password.


  3. Find the Decision Tools executable file by going to S:\MSBTC\MSBTC Software\Decision Tools Suite - @Risk.


  4. Open the Decision Tools folder and select the .zip file. Then, click File > Download.


  5. When the zip file has finished downloading, double click the file to open it. Drag and drop the file titled Palisade_Course.lic to your Desktop. Then, double click the the Setup application and extract the files to the same download folder. Double click the newly extracted Setup file to launch the installer.
  6. If you get a message asking if it’s ok to run this program, click ”yes”. Then, click next through the Setup window, accept the terms of the License Agreement, and click “Install”.


JMP Statistical Software

JMP Statistical Software is available to MSB Students free of charge. To access the UIS online software database click here.

Click on “Enter Software Webstore”

Log in using your netid and UIS issued password (same as Blackboad or Georgetown Google mail).

Click on “Georgetown Featured”

Then select JMP Academic Suite

Select the appropriate version -- either Windows or Mac, then “Add to Cart”

Download and install the JMP software.

Exam4

Exam 4 Student Instructions.

Installation

    1. Go to www.exam4.com.
    2. In the search box search for "Georgetown". Select "Georgetown University - McDonough School of Business", and click on the link.
    3. Fill out the User Information. Students must have an @georgetown.edu address.
    4. Select the version. Download the software. NORMALLY it will install and run automatically after download. Depending on your security software you may have to download it and run it manually.
    5. Take a practice exam. You must be on campus to take the Practice Exam.

Test Prep

NOTE: When starting the test many inputs have to be entered twice or a "Confirm" box must be marked as an accuracy check. When you fill out a screen you will likely be asked to CONFIRM.

This is the first prep window. Start a new exam and click “Next”:













Exam Page

This is the page you will use to take the test.

Exam 4 is like a blue book exam. You can type or erase anything you want in the white text entry space.

    - The commands you will need to end the test are in the menu bar on the top of the screen.
    - On ending the exam you will be prompted to "Submit" the test. Select "Submit Electronically" (not shown) but this will only work if you are on campus.
    - There will be an indication that your test has been submitted and you can then exit.



Important Notes

It is very important to take a practice test well before the exam. If you do not do the practice and there is a problem you may not discover it in time to fix it prior to the test. If there any problems during the practice test please contact MSBTC at 202-687-4721 or come by the MSB Tech Center in Hariri Room 180.

!!!! DURING THE REAL TEST...

We will have a tech on-site to assist during your test.

If any problems occur students PLEASE ask one of the techs for help. Please don't ad-lib.

Profs will tell you the Course Number and what to use as an Exam ID.

Students are expected to use their personal computer. We will have a few laptops on-call in case someone has a problem.

Some common problems.

    - Use the version that is appropriate for your native PC operating system. Do not use it on a virtual PC.
    - Disable any personal firewall except the standard Windows firewall. Zone Alarm and Symantec Network firewalls in particular are a problem.
    - Disable any automatic update programs (or run Windows Update) to make sure it does not activate while taking a test.
    - Close any programs that automatically connect you to the internet like Skype, MSN, on-line weather programs, and games.
    - Occasionally laptops become disconnected from the wireless network during the test. This is not a real problem but it is a good idea to have your laptop set up for the SaxaNet wireless network prior to taking the test.
    - Bring the power supply for your laptop and plug it in. Exam 4 could disable your power management programs and the computer will run full speed for the duration of the test.



Malware

Windows Firewall

Ensure that Windows Firewall is working and enabled. You can do this through control panel under the “System and Security” category.



CCleaner

CCleaner is a very versatile tool, its main purpose being keeping a computer from accumulating too many useless and junk files. By doing this, CCleaner can also help a computer run faster. CCleaner can be downloaded from its website: piriform.com/ccleaner. Once CCleaner is installed, a user just needs to click “Analyze” then “Run Cleaner” to get rid of any junk files.


Malware Scan

Malwarebytes Anti-Malware

Malwarebytes is the first program you should use to scan for viruses. It can be downloaded here.

Malwarebytes’ Anti-Malware is pretty straight-forward and easy to use. Click “Perform full scan” at the start screen and just follow the directions on the software. If Malwarebytes does not solve the problem, bring your computer into the tech center and we will run additional virus scans.





Mobile Configuration

Wireless - iOS

  1. Open the "Settings" application.
  2. Select "Wi-Fi".
  3. Select SaxaNet.
  4. When prompted, enter login credentials.
  5. If asked, accept the certificate.
  6. Success! Your device should automatically connect to SaxaNet from now on.
(*Note: iOS sometimes refuses to connect to SaxaNet even when the entered information is correct. You might have to repeat the process a few times for the iOS device to connect.)

Wireless - Android

  1. Open the "Settings" app.
  2. Select "Wireless & Networks".
  3. Select "Wi-Fi Settings".
  4. Under "Wi-Fi Networks", select "SaxaNet".
  5. Enter your login credentials.
  6. Success! Your device should automatically connect to SaxaNet from now on.

Georgetown Email - iPhone

  1. Open the Settings application on your device's home screen.
  2. Open Mail, Contacts, Calendars.
  3. Press Add Account....
  4. Select Microsoft Exchange
  5. In the Email field, enter your full Georgetown email address (i.e. netid@georgetown.edu)
  6. Leave the Domain field blank.
  7. Enter your full Georgetown email address as the Username.
  8. Enter your NetID password as the Password.
  9. Tap Next at the top of your screen.
  10. When the new Server field appears, enter m.google.com.
  11. Press Next at the top of your screen again. If you have provided the correct password, checkmarks will appear to the right of all fields
  12. For the services that you wish to access through your iPhone, move the slider (next to the name of the service) to the 'On' position
    1. For Calendar: if you have a calendar stored only your iPhone, then select to 'Keep [Calendar] on My iPhone' when prompted
    2. For Contacts: if you have Contacts stored only on your iPhone, then select to 'Keep [Contacts] on My iPhone' when prompted

Georgetown Email - Android

  1. Open the Accounts & sync Settings screen on your device. You can do this in Contacts by pressing Menu and pressing Accounts, or directly in the Settings application.
  2. The Accounts & sync settings screen displays your current sync settings and a list of your current accounts.



  3. Touch Add account.
  4. Touch Google to add your Google Apps account.
  5. Touch Sign in when prompted for your Google Account.
  6. Enter your full Google Apps email address as your username, and then enter your password.
  7. Select which services you’d like to sync

Georgetown Email - Blackberry

  1. On your BlackBerry device, navigate to your home screen.
  2. Select the icon that lets you set up email (this can be called Setup, Setup Wizard, Email Setup, BlackBerry Set-up, E-mail settings, or Personal Email Set-up).
  3. Select 'Setup Internet Email Account'.
  4. For the type of account, select 'Other'.
  5. Provide your email address and password and press 'Continue'.
  6. You will encounter a error stating 'We were unable to configure...'. Press 'OK'.
  7. Select 'I will provide the settings' (located beneath the password field) to continue setup.
  8. Provide the following information:
    1. Type: POP/IMAP
    2. Email Address: (Enter your entire Georgetown email address, not just your NetID).
    3. Email Server: imap.gmail.com
    4. Username: (Enter your entire Georgetown email address as your username, not just your NetID.)

Note: When setting up the new account and your password is rejected, look for a link that will allow you to manually configure settings. This is where you can provide the correct server, username, and password.

If the setup is successful, you should receive a confirmation message and a new mailbox icon should appear on your device's home screen, labeled with your GU email address.



Miscellaneous

Equipment Rental Procedure

Step 1: Ticket Creation

Fill out a help desk ticket at https://help.msb.edu.
Fill in the drop down menus as shown, substituting the relevent equipment type in the final box:




Step 2: Confirmation and Asset Management

Every help ticket request will receive a response from a member of the Full Time AV Staff:

  • A specific piece of rental equipment will be assigned to each request
  • Messages will be included as comments in the print-out of a ticket
Once this message has been received, open the Help Desk and select your ticket. Then, click the pdf icon at the bottom of the screen and print your ticket in pdf form:






Step 3: Equipment Check-Out

Bring the pdf print-out of your ticket and your GoCard or other form of identification to the Tech Center to pick up your equipment. You will receive an Equipment Return Form that must be brought with you when the equipment is returned:

Reserve a Classroom/Breakout Room

Go to http://technology.msb.edu/ and click on EMS. Hover over "My Account" and click "Log On".



Login with your MSB credentials. Hover over "Reservations" and click on "Undergrad Room Request".


The first time you use the EMS system, you will have to set up your Group Details.

First, click on the magnifying glass.

1

In the Group Lookup box, type the group you are associated with. For example, if you are a student, type student and then once again hit the magnifying glass.

2

On the following screen press the green plus sign next to your group to add it to your groups. You can add more than one group.

3

Close the window once you have made your selection and you can now choose your group from the drop down menu.

4
Enter the date and start and end times for which you want to book the room. Remember you can only book a room for 2 hours/day. Press "Find Space".



Select the room available by pressing the "+" and press "Continue".



Fill out all the fields with a "*" and press "Submit". This will complete your request and you will be able to see your reservations.

Uninstall Novell

* Note: If you feel uncomfortable removing these programs yourself, feel free to utilize the MSB Tech Center's help hours to remove your Configuration.

In order to use the guides to remove the MSB Network Configuration, check your computer's C:\ drive to see if a folder named "MSBConfig" exists. If it has been removed, tampered with, deleted, renamed or relocated, please bring you computer to Tech help hours to remove your configuration.

Removing the Configuration from a Windows 2000/XP/NT Machine

  1. Right Click on "My Network Places" select "Properties".
  2. Right Click on "Local Area Network", select "Properties".
  3. Highlight "Novell Client for Windows" under "This Connection uses the following items."
  4. Click "Uninstall."
  5. Click "Yes" when prompted to confirm removal of the client.
  6. Reboot when prompted.
The Novell client is removed. If you wish, you may delete the MSB Network Applications shortcut on your screen by right clicking it and selecting "Delete".

To remove GroupWise, use the standard Add/Remove Program tool in your Windows Control Panel (Start >> Settings >> Control Panel). Prior to removing GroupWise, make sure you have taken steps to save your archived e-mail in a format other than GroupWise Archive. Select one of the other MSB Programs you would like to remove from the Add/Remove program tool. Click the "Add/Remove" button to begin uninstallation of the selected program. If you remove Norton Anti-Virus, we strongly encourage you to install another advanced anti-virus program.

Once you have done the above, erase the "MSBConfig" folder on your C: Drive (if present).